Shipping policy
Shipping Information
Thanks for choosing 3Dartpuzzles! We ship our unique products all over the world. Keep an eye out for our special promotions where we offer free shipping on some items – it’s a great chance to grab a deal! We take great care in packaging and sending orders to nearly every country and region globally, but please note that shipping times can vary depending on where you are.
Shipping Costs
Here's a quick guide to our shipping fees:
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United States:
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Standard Shipping: $8
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Free Shipping on orders over $99.99
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Canada, UK, Europe, Australia, New Zealand, etc.:
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Standard Shipping: $13
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Enjoy Free Shipping on orders over $99.99
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(If you have any questions about shipping fees or whether we deliver to your specific region, please don't hesitate to reach out to us via email: support@3dartpuzzles.com.)
How Long Until My Order Arrives?
We know you're excited to receive your items! All orders are processed quickly and shipped from our domestic and international warehouses. We use the fastest available delivery method based on your location.
Typically, we need 1 to 3 business days to process your order. After that, estimated delivery time is usually 5 to 14 business days, depending on your location. Sometimes, your items might even arrive sooner!
Please understand that during peak seasons (like holidays), mail services can experience delays that are beyond our control. Other factors such as distance, customs procedures, and natural disasters might also cause additional delays.
Important Notes:
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Estimated arrival time = Processing Time + Shipping Time. Please be aware that due to customs policy, packages do not include glue or batteries.
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If your order includes multiple items, we may ship them separately to get them to you faster. We'll always notify you in advance via email if this happens.
Will I Receive a Tracking Number?
Yes, absolutely! We'll provide you with a tracking number as soon as your order is shipped. Occasionally, unforeseen delays can occur (like postal service issues or customs inspections), which are out of our control. We appreciate your patience and understanding in such situations.
What If My Order Gets Lost in the Mail?
Rest assured, every order is insured for shipping and handling to protect against lost packages. If your order is held by customs for any reason, gets lost in transit, or is returned, we've got you covered.
While the postal service is beyond our control once a package leaves our warehouse, because your package is insured, we will send you a replacement package as quickly as possible. We'll prioritize shipping and provide full tracking whenever feasible for replacements. For specific situations where these terms may apply to shipping, please refer to our [Refund and Return Policy](link to your refund policy page here).
Will I Need to Pay Import Fees or Taxes?
All prices on our website are displayed in USD, and all listed taxes are fully covered by us. However, please be aware that depending on your location and local laws, you might be required to pay customs duties and taxes upon receiving your order. Upon reaching its destination, your order may be subject to import taxes, duties, and related customs fees levied by your local customs office. We recommend you seek further guidance based on your specific location and relevant import laws.
What About Extended Delays Beyond Your Control?
In some cases, delivery times might exceed the duration specified in our policy. If this happens, please contact us as soon as possible. We'll make every effort to assist you in resolving any situation that falls within our control.
Crucial Note for Delivery: When placing an order, please ensure you fill in a detailed address, including the street name and your house or apartment number. If the address is incomplete, the order delivery will fail, and the package will be returned. In such cases, the logistics company will charge a $9 shipping fee for redelivery.
We're always here to help with any questions you may have.
Email: support@3dartpuzzles.com